Try before you buy. Every new install includes a free 3-day trial with every Pro feature and no card needed, so you can check that EDM works well on your PC before you pay.
Lifetime license
If EDM does not work on your PC and our support team cannot fix the problem, you can ask for a full refund within 7 days of buying.
Monthly plan
A monthly plan is not refunded once the month has started. You can simply choose not to renew it.
Charged twice or no key received
If you were charged twice for the same order, or paid but did not receive a license key, email us. We will send your key or refund the extra payment.
What is not covered
- changing your mind more than 7 days after buying a lifetime license;
- sites EDM does not support, such as DRM-protected services (for example Netflix, Spotify or Prime Video);
- speeds limited by your internet connection or by the server you download from.
How to ask for a refund
Email help@ezitech.org and include:
- your order number;
- the email you used and your payment screenshot or transaction ID;
- your license key;
- a short description of the problem.
We aim to reply within 3 working days.
How refunds are paid
Refunds go back through the payment method you used. How long the money takes to reach you depends on the payment provider. When a refund is made, the license key is turned off.
Your rights
This policy does not limit any rights you have under the law.
Contact
Ezitech · https://ezitech.org · help@ezitech.org